FAQs

Yes, all jade jewelry are made from 100% natural, untreated type-A(grade-A)jade. We only sell all natural genuine jade jewelry.

Most jadeite jade jewelry will come with an authority certificate. Product detail will show a certificate number if an item includes a certificate. The items without an certificate also guaranteed genuine and Untreated!

We could ship our products to United States, Canada, United kingdom, France,Australia and Singapore now. If you are out of these countries, please contact us before making an order.

We accept Visa, MasterCard, Discover, or American Express cards, as well as PayPal.

An email notification with a tracking number will be sent to you once we ship your item. To check the status of your shipment, click on the tracking number in the email.

It depends on your shipping service. Expedited Shipping will take 3-5 days,Standard Shipping will take 5-8 days, Registered Air Mail Shipping will take 8-12 days. Please click here for more details.

We offer three shipping options, Registered Air Mail Shipping,Standard Shipping and Expedited Shipping. they have different cost and delivery time. Free international shipping for all orders over 99USD. Please click here for more details.

It depends on your shipping service. Expedited Shipping will take 3-5 days,Standard Shipping will take 5-8 days, Registered Air Mail Shipping will take 8-12 days. Please click here for more details.

You can check the status of your order by logging into your account.

Contact cs@noblejades.com to describe your request first. Once approved, you will receive an e-mail containing return address, along with packaging and shipping instructions. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer.